At Outlet The Wardrobe Edit Store, we take as much care with your delivery and returns as we do in curating our collection of seasonless staples. Our policies reflect our commitment to quality and your complete satisfaction with our premium knitwear, sophisticated dresses, and timeless accessories.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receipt. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to suit your needs:

  1. Standard Shipping (£12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  2. Free Shipping (Orders over £50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Please note: We currently ship worldwide except to certain Asian countries and remote locations. Delivery times may vary during peak seasons or due to customs clearance.

Returns & Exchanges

Should any item from our carefully curated collection not meet your expectations, we offer a straightforward returns process for your convenience.

Our Returns Policy

We accept returns within 15 days of receiving your order. To be eligible for return, items must be:

  • Unworn, unwashed, and in original condition
  • With all tags still attached
  • In original packaging where possible

Non-Returnable Items: For hygiene reasons, we cannot accept returns on Gloves, Hats, and Footwear unless faulty. These items are clearly marked as non-returnable in our product descriptions.

How to Return an Item

Follow these simple steps to return your item:

  1. Initiate your return: Email us at [email protected] with your return request using the template provided below
  2. Wait for approval: Our team will respond within 48 hours with return authorization and instructions
  3. Package your item: Securely pack the item in its original packaging
  4. Ship your return: Send the package to our returns address (provided in your authorization email)
  5. Track your return: Keep your shipping receipt until your refund is processed

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 3-10 business days for the refund to appear in your account, depending on your financial institution

Exchanges

We currently offer exchanges for size or color when stock is available:

  • Follow the return process above
  • Indicate in your email that you would like an exchange and specify your preferred size/color
  • We will process your exchange once the original item is received
  • You will be responsible for any price differences in the exchanged item

Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item (particularly our delicate Fisherman Rib knitwear or cashmere wraps):

  • Contact us immediately at [email protected]
  • Include photographs of the issue
  • We will arrange a free return and expedited replacement where possible

Return Request Template

Use this template when requesting a return:

Subject: Return Request - Order #[Your Order Number]

Dear Outlet The Wardrobe Edit Store Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:
- Item Name: [e.g., Cashmere Cape in Ivory]
- SKU: [If available]
- Reason for Return: [e.g., Incorrect size, Change of mind]

[For exchanges, please add:]
I would like to exchange this for:
- Preferred Size/Color: [Specify]

I confirm that the item(s) are unworn, unwashed, and with all original tags attached. Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Number]
[Your Order Date]

Returns Address

All returns should be sent to:

Outlet The Wardrobe Edit Store Returns
57 Newnham Street
Ely, GB CH8U 8YE

For any questions about our shipping or returns policy, please contact our customer care team at [email protected].

We appreciate your trust in our curated collection of investment pieces and strive to make every aspect of your experience with us as seamless as our premium knitwear.