Welcome to Outlet The Wardrobe Edit Store’s FAQ section. We’ve compiled answers to common questions about our timeless collections, delivery services, and customer care to ensure a seamless shopping experience with us.

About Our Brand

What is the style of Outlet The Wardrobe Edit Store?
We specialise in seasonless staples and premium accessories that embody accessible sophistication. Our edited collections focus on timeless elegance with pieces like Fisherman Rib knits, cotton dobby shirts, and Thinsulate-lined accessories designed for capsule wardrobes.
Who is your target customer?
Our discerning customers appreciate thoughtfully curated fashion that balances quality with understated elegance. Whether you’re building a capsule wardrobe, selecting gifts from our ‘Gifts For Her/Him’ range, or investing in our bestselling knitwear, we cater to those who value enduring style over fast fashion.

Product Questions

Why do some categories like Accessories and Gloves appear twice in your menu?
Our duplicate categories reflect specially curated sub-collections – for instance, we offer both lightweight accessories for layering and seasonal pieces like Thinsulate-lined options. This organisation helps customers quickly find variations within product types.
What makes your knitwear special?
Our Jumpers & Cardigans and Fisherman Rib collections feature premium yarns and craftsmanship. The Fisherman Rib technique creates exceptionally warm, textured knits – perfect for our UK climate and a signature of our quality-focused edit.

Ordering & Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure global transactions. All prices are shown in GBP (£), and currency conversion is handled by your payment provider.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. For added security with PayPal payments, you’ll be redirected to their secure platform during checkout.

Shipping & Delivery

Where do you ship?
We ship globally excluding certain Asian regions and remote areas. All orders are carefully packed at our Ely, UK headquarters and dispatched via premium couriers within 1-2 business days.
What are my shipping options?
Standard Shipping (£12.95): Via DHL/FedEx – arrives in 10-15 business days after dispatch. Ideal for timely deliveries like our Zip Thru designs.
Free Standard Shipping: For orders over £50 via EMS – arrives in 15-25 business days. Perfect when stocking up on 30% off knitwear.
Will I pay customs fees?
Depending on your country’s regulations, customs fees may apply. These are the responsibility of the recipient and aren’t included in our prices. Delivery estimates exclude potential customs clearance time.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receipt. Items must be unworn, with tags attached, and in original packaging. Please email [email protected] to initiate returns for our investment pieces like capes or premium accessories.
How do I exchange an item?
Currently, we process exchanges by returning the original item and placing a new order. This ensures you receive fresh stock from our seasonless collections like loungewear or blouses.

Customer Service

How can I contact you?
Our team at [email protected] is ready to assist with any queries about our products, from gilet styling advice to tracking your DHL delivery of fisherman knits.
Where is your store located?
Our headquarters is at 57 Newnham Street, Ely, GB CH8U 8YE. While we primarily operate online, this address serves as our returns destination and operational base for dispatching globally.

For any further questions about our edited collections or delivery of your capsule wardrobe pieces, don’t hesitate to reach out to our customer care team.